Shipping & Return Policy

Shipping

At Adeline + Ember, we specialize in handcrafted and custom-made products, and we appreciate your patience and trust!

Processing Time: Orders are typically processed and shipped within 5–10 business days, excluding weekends and holidays. Please note that processing may take longer during busy holiday seasons.
Notifications: You will receive a shipping notification email with tracking information once your package leaves our workshop.
Carrier: We ship via USPS Priority Mail within the U.S.
Accuracy: Please double-check that your shipping address is accurate. We are not responsible for delivery issues caused by incorrect address information provided at checkout.
International Shipping: At this time, we do not ship internationally

We want you to love your custom piece! Here is our policy on returns:

Standard Items: Returns can be made for unused, un-engraved items within 14 days of delivery.
Custom Products: Because these items are made specifically for you, custom and personalized products are final sale and cannot be returned or exchanged.
Authorization: Please email contact@adelineandember.com for authorization before returning any items. Returns sent without prior approval may be refused.
Shipping Costs: Return shipping is the responsibility of the customer. We highly recommend using a tracked shipping method.
Refunds: If the item was not a custom product and once your return is received and inspected, refunds will be processed within 3–5 business days. Please note that original shipping charges are non-refundable.

If you have any questions about your order, please reach out to us at contact@adelineandember.com.